Over the coming months the Virtual Agent will receive a number of upgrades. This first enhancement improves the results from a search using the Virtual Agent by including both the most relevant knowledge articles and the most relevant request templates.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
Service Management
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Press Release
Performance
Enterprise
Incident Management
Security And Privacy
Risk Management
Cloud Computing
Enterprise
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.
6 Min Read
December 5, 2024
Artificial Intelligence