In several record types, the Supplier field is present for selecting the supplier organization that has been asked to assist with the request, problem, task or project. Working with external supplier organizations is commonplace in IT organizations. For other support domains, such as Human Resources or Facilities, external organizations are often not relevant, and therefore not defined.
In accounts where no external organizations are defined, the Supplier field has been removed from the following record types:
- Requests
- Problems
- Tasks
- Task Templates
- Project Tasks
- Project Task Templates
This enhancement is part of an ongoing effort to make Xurrent just as intuitive for non-IT support domains as it is for organizations that are guided by ITIL principles.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.