Xurrent IMR - Q1 2026 Product Updates
Note: We’re just getting started with 2026. This post is a living document, and we’ll keep adding new updates right here until the quarter ends on March 31st.
Stop Sending Noise to Your Other Tools
We are kicking off 2026 by giving you more control over your integrations. We know the pain: you set up an integration to send incident data to Jira or Slack, but it keeps firing off updates you don't care about. You end up with "Resolved" notifications clogging up your channels when you really only wanted to know when things were on fire.
We’ve updated Outgoing Rules to support Incident Status as a condition. Previously, you could filter by title or urgency, but now you can be precise about the state of the incident. You can set a rule that says, "Only send this data to Zendesk if the Status is NOT Resolved." It’s a small tweak that saves your team from notification fatigue and keeps your downstream tools clean.
Reports That Actually Tell the Whole Story
If you spend time in our Analytics tab, you know that data is only useful if it has context. You told us that downloading reports felt like getting half the story—you had the numbers, but you missed the notes, the tags, and you had to do mental math to figure out the time. We fixed all three of those annoyances in one go.
1. Context is King (Incident Notes)Previously, your downloaded reports were missing the actual human conversation. Now, Incident Notes are included as a column in your export. This means you can review the responder’s commentary and the "why" behind the incident directly in the report, making post-mortems and retrospectives much faster.
2. Slice and Dice (Incident Tags)We’ve also added Incident Tags as a dedicated column. If you tag incidents by environment (like "prod" vs "staging") or by customer name, those tags now show up in your CSV. This makes it incredibly easy to spot trends—like realizing that 80% of your alerts last week came from a single buggy beta feature.
3. Stop Doing Math (Timezone Awareness)Finally, we fixed the most annoying part of reporting: UTC timestamps. In the past, every report used Universal Time, forcing you to manually convert hours in your head or in Excel. Now, downloaded reports automatically respect the Timezone in your User Profile. If you are in New York, your report is in EST. No more mental math required.