Changes in organizations, for example when teams merge or people depart, usually mean that assignee(s) or the team of task templates needs to be updated. To accommodate organizations in these and other situations, a number of useful filters have been added to the views for ‘Task Templates’ and ‘Project Templates’.
To the ‘Task Templates’ view, filters for ‘Skill pool’, ‘Team’ and ‘Assignee’ have been added. When a person is selected in the ‘Assignee’ filter, only the task templates where this person is either the member or an approver will be presented in the view.

To the ‘Project Task Templates’ view, only a filter for ‘Assignee’ has been added, as ‘Skill pool’ and ‘Team’ were already available there.

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