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Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

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A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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Blog

Account Name in Link Roles Pop-up

December 1, 2022
Patrick Bakker
1 Min Read
Usability
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In organizations that have a directory account and multiple support domain accounts, some people can have roles in several of those accounts. When an account administrator clicks the Link roles… link to add roles for a person in the person record, it was no longer visible for which support account the role was added. By adding the name of the account to the pop-up for adding roles, the chances that a role is accidentally added to the wrong account has been reduced somewhat.

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