Insights & updates from our experts
In organizations that have a directory account and multiple support domain accounts, some people can have roles in several of those accounts. When an account administrator clicks the Link roles… link to add roles for a person in the person record, it was no longer visible for which support account the role was added. By adding the name of the account to the pop-up for adding roles, the chances that a role is accidentally added to the wrong account has been reduced somewhat.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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