Insights & updates from our experts
A new filter has been added to the ‘Inbox’ view of the Xurrent Specialist Interface for ‘My Inbox’. This ‘Member’ filter allows users to see only requests that are assigned ‘to me’. Using such a filter can be useful in situations where a team has decided to work without a team coordinator to distribute the work. The ‘My Inbox’ view can then sometimes contain many requests that are assigned to the team but not yet to a member, making it harder for the specialist to see which requests he or she should be working on.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.








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