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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

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Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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AI-Powered Incident Management

Helps service desk teams resolve issues faster.

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Built to streamline IT workflows and elevate the employee experience from day one.

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Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

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AI Service Desk

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Enterprise Service Management

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Blog

Configuration Item Field Labels Updated

December 29, 2021
Patrick Bakker
1 Min Read
Configuration Management
Usability
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When a specialist looks at a configuration item in View mode, several attributes are visible that are in fact not from the Configuration Item record type but from the Product record type it is related to.  To emphasize this, while at the same time aligning the names with the filter names for configuration items, some field labels of the CI form in View mode have been adjusted.

  • ‘Brand’ is now ‘Product brand’
  • ‘Category’ is now ‘Product category’
  • ‘Model’ is now ‘Product model’
Configuration items field labels product

No changes have been made to the respective field names, and no APIs were impacted by this enhancement.

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