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New person records in Xurrent can either be created by administrators or by service desk analysts. It was, until now, not possible for a person with the Service Desk Analyst role to update the Auto translation and Do not translate fields. To help prepare new users as good as possible for working with Xurrent, service desk analyst can now set these settings correctly for a new user when their new Xurrent account is created, or update it at any later moment.
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations
Reporting and Analytics
Incident Management