New person records in Xurrent can either be created by administrators or by service desk analysts. It was, until now, not possible for a person with the Service Desk Analyst role to update the Auto translation and Do not translate fields. To help prepare new users as good as possible for working with Xurrent, service desk analyst can now set these settings correctly for a new user when their new Xurrent account is created, or update it at any later moment.
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Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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