Insights & updates from our experts
The Xurrent® Account Sync feature, which makes it possible to easily copy configuration data to other environments, has once more been expanded. This time, a large part of the service catalog has been made available for selection. This includes service categories (allowing services to be grouped together), services, and service instances.

Note, that if in a sync set only service categories are selected, the services and other related record types are not included. If only the service category is selected then services are included but service instances are not. Other related record types, such as teams, agile boards, etc., are included. When a sync set includes service instances, the service and other related records are included (just like in a regular export).
Many more record types, such as service offerings, service level agreements, and first line support agreements will be added at a later stage.

An AI SRE that knows your incidents
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.















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