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It is now possible to create an automation rule that looks up the people of an organization, or an automation rule that look up the time zone of a site. This can be useful, for example, when an organization provisions new users to Xurrent with a System for Cross-domain Identity Management in which the preferred time zone for those users is not yet known. In that case, the time zone of the site where the new users will work from can be used.
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
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