It is now possible to create an automation rule that looks up the people of an organization, or an automation rule that look up the time zone of a site. This can be useful, for example, when an organization provisions new users to Xurrent with a System for Cross-domain Identity Management in which the preferred time zone for those users is not yet known. In that case, the time zone of the site where the new users will work from can be used.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.