So far, filters have only been available in the ‘All Requests’ and ‘My Organization’s Assets’ sections of Xurrent Self Service, as those sections are accessible to specialists, customer representatives, and key contacts. Those users have a much larger visibility to requests and configuration items than end users. We see, however, more and more end users having quite a lot of assignments in their inbox. Similarly, there can be many requests in ‘My Requests’. That is why we have now added filters on the following sections of Xurrent Self Service:
- My Inbox
- My Team’s Inbox
- My Requests
- My Watchlist
Unlike before in ‘All Requests’ and ‘My Organization’s Assets’, the filters are directly available from the header of the view under the Filter icon.
The new filters are also available from the Xurrent Mobile App. Because screen space is more limited on mobile devices, the Filter icon has taken the place of the + button, from which a new request could be registered. That functionality has now been moved to the ellipsis menu.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.