Insights & updates from our experts
The basic ‘All Configuration Items’ view shows the label, name, support team, status, and site of each configuration item (CI) that is registered in an account or its child accounts. The data in this view can be sorted on any of these columns. It can even be sorted on several of these columns. On these columns, except for the ‘Status’ column, the data can also be filtered using the search filter.
With the ‘Customize Columns’ functionality, it is possible to add more columns to a view. Until now, it was not possible to use the search box to filter data based on columns added to the configuration item views. This has now been changed for three columns, the green background indicating what has changed for these columns:
Financial managers of organizations that use their cost centers as financial owners, for example, can now enter the first digits of a cost center in the search box to immediately filter only the relevant configuration items, or sort CIs on these cost centers.


A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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