When a requester has been selected by a service desk analyst (SDA) to register a new request, the recent requests of that requester are visible in the Service Desk console. This may help the SDA to better analyze the requester’s situation, and perhaps avoid duplicate requests. It is now possible for the service desk analyst to change the view from ‘Requests by [requester]’ to ‘Requests by [organization of requester]’, and back. This gives the SDA an even broader overview of possibly related requests.
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Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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