Whenever a note is added to a record, notifications are sent to the people for whom that record is relevant, depending on their notification settings. This also happens whenever an automation rule or integration adds a note to the record. For many of these automated notes, however, it is not really necessary to send notifications. It is now possible to suppress the ‘Note Added’ notifications when adding a note via the API or via automation rules. For this, the new suppress_note_added_notifications parameter can be used. For automation rules, it works as follows:
To suppress notifications for added notes using REST/GraphQL API, please refer to the API documentation.
A Letter From Our CEO: Our Path Forward
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.