Whenever a note is added to a record, notifications are sent to the people for whom that record is relevant, depending on their notification settings. This also happens whenever an automation rule or integration adds a note to the record. For many of these automated notes, however, it is not really necessary to send notifications. It is now possible to suppress the ‘Note Added’ notifications when adding a note via the API or via automation rules. For this, the new suppress_note_added_notifications parameter can be used. For automation rules, it works as follows:
To suppress notifications for added notes using REST/GraphQL API, please refer to the API documentation.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.