Signup
Get Started
Get Started
right-arrow Created with Sketch.
Integrations

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.
FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
right-arrow Created with Sketch.
INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Blog

Shop Articles Appear in Search Results

June 22, 2023
Patrick Bakker
1 Min Read
Usability
Workflow Management
Gray upward-pointing arrow icon.
Click To Explore

Table of contents

Downward-pointing chevron dropdown arrow icon in black.

Shop articles can now appear in the global search of both Xurrent Self Service and the Specialist Interface. When a shop article search result is followed in self-service, the user will be taken to the details of the article in the context of the shop. This means that the ‘Add to Cart’ button is then available there.

Shop article search self service

In the Specialist Interface, where the Shop is not available, the results will take the specialist to the registered shop articles.

Shop article search specialist

Related Articles

See More
Long horizontal right-pointing arrow icon in black.
See More
right-arrow Created with Sketch.
Service Management

How Long Should ITSM Implementation Really Take in 2026?

Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.

8 Mins
May 30, 2026
Service Management
Enterprise
Integrations
Reporting and Analytics

How IT Ops Leaders Build Executive Reporting That the Business Actually Trusts

Most IT ops leaders have good data. The problem is the reporting structure built around it—here's how to fix that.

5 Min Read
May 28, 2026
Reporting and Analytics
Incident Management

The On-Call Problem Nobody Talks About

It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.

4 Mins
April 8, 2026
Incident Management