Shop articles can now appear in the global search of both Xurrent Self Service and the Specialist Interface. When a shop article search result is followed in self-service, the user will be taken to the details of the article in the context of the shop. This means that the ‘Add to Cart’ button is then available there.
In the Specialist Interface, where the Shop is not available, the results will take the specialist to the registered shop articles.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.