Insights & updates from our experts
In the ‘Translations’ section of the Settings console, the service categories, services, request templates and UI Extensions can be translated. Translating these records ensures that the end user sees them in their preferred language. These translations are often exported, for example to have them translated by a translation service. So far, exporting these translations had to be done integrally: only the language and the set of translations (all, missing, outdated) could be filtered. It is now possible to export selected entries of the translations.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.













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