Turning Incidents Into Opportunity: Driving Real Change After the Fire Drill

Most teams are good at responding to incidents. But what happens after the fire drill ends? Too often, post mortems surface root causes and recurring patterns, but the fixes never get prioritized or tracked to completion.

In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty. You will learn how to detect and resolve critical issues quickly and ensure that lessons learned are turned into real, lasting improvements. We will show how post-incident tasks can be captured, assigned, and completed using connected service workflows, closing the loop between response and long term resilience.

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What you will learn:

• How to turn post mortem findings into action using Xurrent's service workflows
• Best practices for linking root cause fixes to change and problem management
• How Zenduty helps accelerate incident response and integrates with your ESM environment
• Why strong follow through improves availability, accountability, and customer satisfaction

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If you are a stakeholder who is empowered to drive positive change in your organization, this webinar will show you what is possible. If you are responsible for uptime, service delivery, or post incident reviews, this session will show you how to transform every incident into an opportunity to improve.