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Account Sync: Custom Collections and Surveys

July 14, 2023
Patrick Bakker
2 Min Read

Recently, the Xurrentยฎ Account Sync feature was released, making it possible to easily transfer configuration data between environments, in a controlled fashion. The initial release allowed for the synchronization of a limited number of record types, such as scrum workspaces, teams, and calendars. Several new record types have now been added to that list.

A screenshot of a computer screen with a menu

Custom Collections

A custom collection is used as a record type that is not available as a standard record type in Xurrent accounts. The individual records (elements) of a custom collection are maintained as custom collection elements. When custom collections are selected to be synchronized in a sync set, the corresponding custom collection elements are automatically selected as well.

Existing custom collections (and elements) in the target environment can be synchronized if their โ€˜referenceโ€™ matches the collection being imported. This means that
the match is based on reference, not name.

Surveys

Surveys can be created to let users of a service rate that service anonymously in the โ€˜My Servicesโ€™ section of Xurrent Self Service. Each survey can consist of a number of questions that can be answered by either a 1 to 5 star rating or free text. When surveys are selected to be synchronized in a sync set, the corresponding survey questions are automatically selected as well.

An existing survey in the target environment can be synchronized if its โ€˜nameโ€™ matches the survey from the source environment.

Account designers are now also able to use the Account Sync feature.