Insights & updates from our experts
Whenever a UI extension is updated and saved, a new version of it is created. Until it is activated, it is labeled ‘Being Prepared’. So far, if an account designer or administrator wanted to return to a previous version of the UI extension, they could copy the HTML, JavaScript, or CSS, paste it into the correct field in ‘Edit’ mode, and then save it again to create a new version that was the same as a previous version. This has now been made much easier.
Whenever there are multiple versions of a UI extension, the field at the top right of the UI extension which says ‘Active’ has a number higher than 1. When selecting a previous version in ‘View’ mode, a Restore version… button now becomes available.

After pressing the button, the UI extension opens in ‘Edit’ mode with that version loaded. It still needs to be saved to become the current prepared version, or saved and activated to become the new active version.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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