Use Automation Rules to Add to Skill Pool
It is now possible to use automation rules to update the members of a skill pool, and conversely to link a skill pool to a person. This can be very practical for making services available to new users, for example.
Imagine a service that has its coverage in the SLA set to ‘Members of a skill pool’. By adding that person to the skill pool, or by linking the skill pool to that person record, this person is automatically covered for the service. This example is elaborated in the automation rule below.
A Letter From Our CEO: Our Path Forward
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.