Use Automation Rules to Add to Skill Pool
It is now possible to use automation rules to update the members of a skill pool, and conversely to link a skill pool to a person. This can be very practical for making services available to new users, for example.
Imagine a service that has its coverage in the SLA set to ‘Members of a skill pool’. By adding that person to the skill pool, or by linking the skill pool to that person record, this person is automatically covered for the service. This example is elaborated in the automation rule below.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.