Xurrent ITSM - June 2026 Product Updates

This post is a living document, updated throughout the month as new product releases roll out. Each update listed here is released to our QA environment on the date shown and typically promoted to production the following week. Along the way, customers can review changes, share feedback, and help shape what ships next. Xurrent delivers product updates on a weekly cadence to keep enhancements moving continuously.

June 4, 2026

Asset Management: Lifecycle Reviews

Asset Management now includes a Lifecycle Reviews tab as a top-level workspace for surfacing CIs whose time-based thresholds need attention. The tab is positioned at the end of the tab bar, after Reconciliation Rules.

An administrator configures watch periods on a Product Category record under a new "Lifecycle Reviews" section.

Five CI date fields can be watched per Product Category: "Warranty expiry", "End of support", "License expiry", "Last seen", and "In use since". Each accepts an optional review period in days (for example, 30, 60, or 90). A period of 0 surfaces a CI when the date has passed; a blank period leaves the field unwatched.

Each flagged entry opens a detail modal that requires a review outcome: "No action needed", "Request created" (which exposes a button to open the request creation flow with the CI pre-linked), "CI updated" (which exposes quick-action fields for the most common updates), or "Other" (which requires a note). Completing the review records the reviewer, timestamp, triggering date field, outcome, linked request ID if applicable, and optional note.

Suppression rules keep the queue focused. "No action needed" and "Other" suppress the CI and field pair for the configured review period. "Request created" suppresses while the linked request remains open and re-evaluates after it closes. "CI updated" re-evaluates against the new field values on the next daily run.

Lifecycle Reviews operates independently of the "Enable CI Reconciliation" setting and the reconciliation pipeline. A CI can have both a pending staged change in the Reconciliation Queue and a pending lifecycle review in Lifecycle Reviews; the two appear in their respective tabs.

Asset Management: CI Reconciliation Now Source-Gated

CI Reconciliation now routes only CI updates that carry a non-blank source value through the reconciliation pipeline. Updates that do not carry a source apply directly to the CMDB.

Previously, the "Enable CI Reconciliation" account setting staged every CI update for reviewer approval. That included direct edits in the UI. Routine GUI edits and API writes did not carry a source value, but they were staged anyway. This mismatched user expectations and added review overhead with no governance benefit.

Ingestion paths are unaffected. Discovery, imports, and integration writes carry a source value, so they continue to enter the reconciliation pipeline as before.

Notes and Emails: Auto-Save Drafts

Notes and email replies on a record now auto-save as drafts in the background while the user types. Returning to the same record after a reload, on a different machine, or after a session interruption restores the in-progress content on the same tab.

Each tab type has its own draft slot: public note, internal note, public email, and internal email. A user can have an internal email half-written alongside a public note, for example, without one overwriting the other.

For email tabs, drafts also preserve recipient chips (existing people and free-form addresses), the subject line, and any attachments the user uploaded. Coming back to the page restores the chips, the subject, and the attachments together with the body text.

If the user navigates away from a record with unposted content, the existing unsaved-changes prompt now offers a "Save note as draft" button alongside "Don't Save", "Cancel", and "Save". The label says "note" because only the note field is captured; other unsaved edits on the same form (such as a status change) are not part of the draft. Posting the note, or receiving an inbound email reply from the user, clears the draft automatically.

Drafts age out after 30 days if never posted. Internal note and internal email drafts are scoped to the working account they were typed in, so unposted internal content does not surface across customers when switching between working accounts. Public note and public email drafts are not account-scoped: a public reply started from one account is still available when the user opens the record from another.

Self Service Portal: Copy Link to Clipboard on Knowledge Articles

A "Copy Link to Clipboard" button is now available on knowledge article pages in the Self Service Portal, matching the affordance already present in the specialist UI.

Clicking the button copies a canonical, identity-free URL to the user's clipboard and shows a visible confirmation. The copied URL excludes the requested_for_id and requestor_id query parameters that some navigation paths attach to the URL bar; when a recipient opens the link, the portal resolves identity from their own authenticated session.

Legacy URLs that still contain those parameters continue to work on direct navigation; the parameters are ignored rather than rejected. The address-bar URL behavior is unchanged.

The button is available on desktop Self Service Portal views in this release. The mobile portal view is not in scope. The button is keyboard-accessible and announces its label and confirmation state to screen readers.

iPaaS: Raynet Integration App

A new Raynet integration app is now available in the Xurrent App Store. It imports and maintains device inventory data from Raynet in the Xurrent Configuration Management Database (CMDB).

The integration creates product categories, products, and configuration items for newly discovered devices. It checks the CMDB for existing assets and updates them as needed. Synchronization runs automatically.

To get started, install the integration from the Xurrent App Store and follow the Raynet Installation Guide. If you run into any issues during setup, raise a support request for assistance.