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Product Updates

Stay up to date with new features and releases.

Featured Product Updates

N-able's N-central Integration in Xurrent App Store

The N-able N-central app is now available from the Xurrent App Store, for integrated RMM capabilities.

Workflow and Project Summary Inline in Email

Email template variables have been added to approval (project) tasks to include the project or workflow summary inline in the approval email.

Configure Self Service Search

It is now possible to configure self-service search to show only the record types you want your end users to see.

All Product Updates

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Hide ‘Remaining Records’ in Reports

A new option has been added to Metric reports that have the ‘Grouped By’ option applied: Do not show remaining records.

Customize Accent Colors on Self Service Subpages

It is now possible to adjust the accent colors of the self-service subpages to make them in line with your company colors.

Easily Find Feedback on Knowledge Articles

When an end user in Xurrent Self Service reads a knowledge article and gives feedback after pressing the thumbs down button, or when a specialist gives feedback on a knowledge article from the Specialist Interface, a request is registered to improve that knowledge article. The first note of that request contains a link to the […]

Overview of Outbound Email

See outbound email from the account in Xurrent from the Settings console.

Share Dashboards With Trusted Accounts

Service providers can now share dashboards to customer representatives of the trusted (external) account of a customer.

Update Automation Rules After Template Rule Update

A new version of an automation rule can now be applied to all the associated automation rules on already registered requests from that request template

Kelvin Franklin

StatusCast App Added to the Xurrent App Store

We’ve added enhanced functionality to Xurrent with added capability building on the recent StatusCast platform acquisition.

Color Palettes for Reports and Dashboards

Designers and administrators can now define color palettes to customize the colors in which reports and dashboards are presented.

Managed Configuration of the Xurrent Mobile App

Managed configuration is the ability to configure and control applications on a mobile devicethrough Mobile Device Management (MDM) solutions. The Xurrent iOS app can be used to accessthe Xurrent service from an iPhone or iPad and can be deployed from an MDM service using theapp that is available from the App Store (App Store ID: […]

Phil Christianson

AI For All!

Today we are announcing that starting July 1st the ‘Request Summaries’ will be enabled for all Xurrent customers!

New Email Setting: (do not) Match on ID

Automatically relating inbound email to an existing record by via a reference to its ID in the subject can now be turned off with a setting.

Prefer Public or Internal Notes

Account administrators can decide independently from the ‘Strong privacy’ setting whether notes should be public or internal by default.

Introducing Xurrent Self Service v2

Xurrent Self Service comes with eight beautiful new self-service designs that can be instantly applied to your organization's portal.

Reprocess Inbound Email

Inbound emails that could not be processed can be reprocessed in the ‘Inbound Email’ section of the Settings console.

Reservation Instructions

The Instructions field has been added to the Reservation Offerings form, to explain the reservation process of the organization.

Xurrent: Cutting-Edge Innovation With 99.999% Uptime

Xurrent is delivering cutting-edge innovation with 99.999% uptime. Here are a few of the 200 features and enhancements that Xurrent added in 2023.

Notes Pagination

Of records that contain more than 60 notes, only the first notes and the last notes are displayed upon opening.

Introducing My Activity

To make it easier for specialists to quickly find a specific record they have worked on recently, the feature ‘My Activity’ has been added.

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