Blog

Master the ESM playbook with proven strategies to drive impact, eliminate friction, and turn skeptics into champions in your organization.

A look into Tina van Schelt’s journey as Xurrent’s first Front End Engineer, where she’s driving architectural change and redefining what technical growth looks like.

Setting sail with the newly formed Customer Success team in 2023, Amir Karera was ready to transition from sales into uncharted waters.

Break down organizational silos and transform your enterprise with ESM. Learn how unified service management creates synergy, efficiency, and better employee experiences.

Discover how Denise Joyal, Customer Success Manager at Xurrent, shapes seamless support by day and beautiful ceramics by night

Learn how ESM applies ITSM's automated workflows and unified ticketing beyond IT to transform HR, Finance, and Facilities for consistent enterprise-wide service delivery.

Explore how ESM can transform service management in your enterprise. Learn practical strategies to enhance efficiency and improve performance.

Learn how ESM shifts from IT-centric bottlenecks to collaborative service management, creating shared accountability and breaking down departmental silos.

Learn how combining ITSM, ESM, and incident response in one unified platform transforms organizational chaos into operational zen with faster resolutions.

Discover how real-time visibility transforms Enterprise Service Management from reactive IT support to strategic business enablement with measurable outcomes.

Learn why organizations are moving from siloed IT service management to integrated enterprise-wide platforms that boost productivity and employee satisfaction.

Explore the 6 key trends transforming ITSM in 2025, from AI-driven automation to modern UX design, as the market grows rapidly toward $25.83B by 2029.

Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

Discover how Bartek Duma leads Xurrent's Support Engineering team, combining 15+ years of IT service expertise with a passion for customer satisfaction and innovation.

Discover what Enterprise Service Management is and how it can enhance efficiency and collaboration in your organization. Read more to learn its benefits.

Explore how BYOK encryption provides superior data security compared to standard Platform Managed Keys, giving organizations complete control over their sensitive information in the cloud.

Flexible SLA calculations now available in Xurrent, allowing organizations to choose between customer-focused or team-focused service level measurements for more accurate performance tracking.

Exploring Generative AI's role in Xurrent's ITSM platform, including AI-powered virtual agents, request summaries, and automation builders that boost productivity across 90% of customers.

Discover the 10 critical areas where service management is evolving from 'good to great,' including AI automation, security, and user experience. Learn how Xurrent's modern platform transforms ITSM with concrete examples of innovation.

Discover why MSPs need to protect their business with modern ITSM solutions. Learn how Xurrent's platform helps reduce the 12% customer churn rate through AI automation, incident management, and customer satisfaction tracking.

Learn why C5 attestation matters for ITSM customers and how Xurrent's compliance enhances data protection, security controls, and regulatory alignment for organizations operating under EU data protection laws.

Incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce MTTR, and enhance customer satisfaction. Read more.

Learn what Retrieval Augmented Generation (RAG) is and how Xurrent implements this AI approach to enhance ITSM solutions. Discover the key benefits of RAG, including improved accuracy and reduced hallucinations in AI responses.

Xurrent has acquired Zenduty to lead the future of IT Operations Management. Read the blog post to find out more.

Discover how ITxM unifies ITSM, ITOM, and ITIM to break the incident management doom loop. Learn how modern IT teams are evolving to serve digital enterprises and prevent costly downtime through unified service management.

Learn what Supervised Machine Learning is, how it works, and its real-world applications. Discover why Xurrent chose a different AI approach using RAG and LLMs instead of traditional supervised learning models. Includes practical examples and business implementation insights.

Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.

Discover how Xurrent is transforming ITSM with AI, cloud tech, and lightning-fast implementation. Learn about 100% uptime, 350ms page loads, and seamless enterprise service management.

Martijn Adams looks at how Xurrent enables MSPs to configure secure, separate data environments for their customers.

When a specialist wants to register a request for themself in the Service Desk console, all support domains and services for which they have coverage are now available to them.

If Connect 24 has you excited about instituting cutting-edge ESM, then this blog will help you carry that message back to your organization.

If Connect 24 has you excited about instituting cutting-edge ESM, then this blog will help you carry that message back to your organization.

Xurrent is starting 2024 off strong by earning 30 new G2 badges – this time from G2’s Winter Report 2024.

Two options have been introduced that make it possible to use Xurrent without Problem Management and Release Management.

The Case management setting has been added to the Xurrent Account Settings to give non-IT specialists a simplified service management experience.

Automatically create person records are related to the organization specified in the Default organization field of the Account Settings.

It is now possible to reduce the number of records that are included in a sync set, by selecting specific records to be included.

User Rankings Net Xurrent 25 G2 Badges Including Momentum Leader for ITSM

A fundamental shift is underway in IT service management, advocating a change in perspective that promises to enhance user experience and efficiency. The mantra is simple yet transformative: Talk Services, Not Tech.

In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, Xurrent has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the Xurrent Workflow Automator. The Xurrent Workflow Automator is now live.

Xurrent is now available to enterprises that need to follow strict compliance to ensure that their data does not leave Switzerland’s legal jurisdiction.

Xurrent has been awarded another SERVIEW CERTIFIEDTOOL certification, this time in the “Supporting Service Management“ category.

In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, Xurrent has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the Xurrent Workflow Automator.

Another year over, and a new one’s just begun. Traditionally, time for us to write a blog about the past year in retrospect. This time however, we would also like to give you a sneak peek of what is coming. 2023 will be an exciting year for sure! 2022 was again a successful year for […]

Xurrent is delighted Xurrent is delighted to announce that it has been awarded 15 badges in the G2 Winter 2023 Report.

When checking ‘Allow guests to register requests anonymously’ setting, a deep link to guest access is now shown.

Wouter Wyns, Service Management Architect at Xurrent, explains how to slice a watermelon with Xurrent's Service Insight dashboard

Wouter Wyns, Service Management Architect at Xurrent, writes about Keeping Your Problem Management Practice Alive

The request_requested_for_organization_name email template field has now been made available for the 'send email from request' email template.

Wouter Wyns, Service Management Architect at Xurrent, writes about the importance of a Major Incident Management Procedure

Wouter Wyns, Service Management Architect at Xurrent, writes about Moments of Truth in service management.

CEO and founder Cor Winkler Prins appears in the latest episode of the Midstage Startup Momentum Podcast.

In accounts where no external organizations are defined, the Supplier field has been removed from several record types.

Xurrent has been recognized as a leader among ESM tools providers in Germany.  ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program interfaces and flexibility in workflow design. Information Services Group (ISG) is a leading global technology research and advisory firm known […]

Xurrent is delighted to announce its partnership with the service management experts of Omnicom who are headquartered in Slovakia.

Peter White has joined Xurrent as Business Development Director in our U.K. team where he is working with Andrew Smith and Andy Richardson.

Xurrent at Vitality reduces software costs, speeds up the transition from ITSM to ESM and facilitates collaboration with external providers.

This year's Xurrent Customer Advisory Board (CAB) meeting took place online, but still delivered an excellent list of development priorities.

Thomas Fruhstuck has joined Xurrent as Chief Compliance Officer. He is the primary contact for customers for all compliance-related information.

Based in South Africa, Trevor Belter has joined Xurrent as Business Development Director - Middle East and Africa.

We are delighted to announce our partnership with Sofigate, the Business Technology Company in Northern Europe.

Today, Michael Wilken has joined the Xurrent team in Munich, Germany as service management architect to support partners and customers in the DACH region.

Today we are proud to announce that industry heavyweight Fred Kouwenberg has joined the Xurrent team as Service Management Architect.

Xurrent awarded ISG Rising Star badge for Germany with high scores achieved for IT Service Management (ITSM) and Service Integration & Management (SIAM)

The entire Xurrent team is delighted to welcome the ITSM specialists of Bright Octopus to our partner community in the Netherlands.

SEQUAL has joined the Xurrent Partner Network in the Netherlands with a specific focus on helping organizations control their sourcing destiny.

Xurrent formally welcomes IMAVES to the Xurrent Partner Network, which makes Xurrent available to organizations in Croatia and surrounding countries.

It is with great pleasure that Xurrent announces its partnership with blu Systems GmbH, the latest addition to the Xurrent Partner Network in Germany.

HR departments can make use of the request template functionality and dashboard capabilities to see how the Coronavirus is affecting their employees.

Organizations should consider using their ESM solution to efficiently handle the COVID-19 questions that their people have in a consistent manner.

Xurrent is proud to announce its partnership with ITConcepts in Switzerland, the latest addition to the Xurrent Partner Network in the DACH region.

Xurrent is proud to announce its partnership with Expertize, the latest addition to the Xurrent Partner Network in Germany.

Fried Hoeben has joined Xurrent and brings more than 2 decades of enterprise software development experience with him to Xurrent's development team.

2019 was another year of strong growth for Xurrent with many enterprises and service providers trading in their traditional service management tools for Xurrent.

Xurrent is proud to announce its partnership with Quintica, the latest addition to the Xurrent Partner Network in South Africa.

Xurrent is excited to welcome the Enterprise Service Management experts of 3 Headed Giant to the Xurrent Partner Network in Belgium.

Xurrent was recognized for its innovative ITSM and SIAM tooling by leading industry analyst ISG at last night's award ceremony inside London's Tower Bridge.

The Xurrent Customer Advisory Board meeting took place at Château St. Gerlach this year. The meeting resulted in an exciting list of enhancements for 2020.

Xurrent is awarded with the SERVIEW CERTIFIEDTOOL certification for IT Service Management.

Xurrent formally announces its new Auto Translation capability that allows end-users and support specialists to all work in their preferred language.

Many enterprise organizations justify the selection of an Enterprise Service Management application that is essentially a development platform or toolbox.

Now it is possible to offer your Xurrent users the ability to either use single sign-on (SSO) or use their Xurrent password to log in.

Stefanini and Xurrent announced a strategic worldwide partnership to help enterprises outsource more, more selectively, more quickly, and more successfully.

A recent performance enhancement has made it possible to open a configuration item (CI) and quickly search or browse through all its relations.

To accommodate large enterprises, it is no longer necessary for the value in the Employee ID field of a Person record to be unique.

Xurrent has been recognized as a "Rising Star" in the latest edition of the ISG Provider Lens report for Business Value and Service Management.

Many enterprise service management tools claim to be SIAM compliant, but most are not. This article explains which requirements must be met to be SIAM compliant and how this can be tested.

Frank Bakker has joined Xurrent as Director Strategic Accounts. He will focus on the development of strategic relationships with enterprise organizations and partners.

The Xurrent Customer Advisory Board meeting took place at Hartwell House this year. The meeting resulted in an exciting list of enhancements for 2019.

Xurrent's attachment file size limit has increased dramatically so that users no longer need to worry about the size of the files they share in Xurrent.

A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a little bit quicker when they place them in Edit mode.

In October 2015, The Open Group launched a new standard, the IT4IT Reference Architecture. This standard is the first holistic blueprint of a modern IT operating model providing guidance on how to manage the new digital ecosystem.

Another one of the world’s most experienced service management experts has joined Xurrent. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has started at Xurrent. In his role as Service Management Architect, Andy’s primary focus will be partner enablement. That is where his 20-plus years of […]

On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) goes into effect. Because many of Xurrent’s customers are based in the European Economic Area (EEA) or support users there, this is going to affect them. At Xurrent, Inc. we have not only been preparing to ensure that we are in compliance, we […]

It is that time of year when we look back at the previous 12 months. Obviously, a major milestone has been the name change to Xurrent. But let’s focus here on the availability of the service, as well as the enhancements that have been delivered. Those are, after all, what our customers value most. The […]

Savaco is an IT service company specializing in solutions with impact. The company is based in Kortrijk, Belgium, and focuses on several IT solution areas: ICT infrastructure, CAD, PLM & IoT software and business productivity solutions. Helping organizations to optimize and automate their processes, as well as enabling them to efficiently collaborate with their providers, […]

This year’s customer advisory board meeting was held at a fort in Cascais, Portugal. The program was redesigned to allow more time for in-depth functional discussions. These discussions were mixed with short presentations from Xurrent’s developers. The customers shared how they use certain features internally. They explained why some of their proposed enhancements are more […]

Wouter Wyns has joined Xurrent as Service Management Architect. He is the leader of the team that supports Xurrent customers and partners.

Andrew Smith joins the Xurrent team as Business Development Director for the U.K. and Ireland.

The 2017 edition of the annual Xurrent Connect event was resounding success. Many new features were announced that gave everyone new improvement ideas.