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Flexible SLA calculations now available in Xurrent, allowing organizations to choose between customer-focused or team-focused service level measurements for more accurate performance tracking.

Exploring Generative AI's role in Xurrent's ITSM platform, including AI-powered virtual agents, request summaries, and automation builders that boost productivity across 90% of customers.

Discover the 10 critical areas where service management is evolving from 'good to great,' including AI automation, security, and user experience. Learn how Xurrent's modern platform transforms ITSM with concrete examples of innovation.

Discover why MSPs need to protect their business with modern ITSM solutions. Learn how Xurrent's platform helps reduce the 12% customer churn rate through AI automation, incident management, and customer satisfaction tracking.

Martijn Adams looks at how Xurrent enables MSPs to configure secure, separate data environments for their customers.

When a specialist wants to register a request for themself in the Service Desk console, all support domains and services for which they have coverage are now available to them.

If Connect 24 has you excited about instituting cutting-edge ESM, then this blog will help you carry that message back to your organization.

If Connect 24 has you excited about instituting cutting-edge ESM, then this blog will help you carry that message back to your organization.

Xurrent is starting 2024 off strong by earning 30 new G2 badges – this time from G2’s Winter Report 2024.

Two options have been introduced that make it possible to use Xurrent without Problem Management and Release Management.

The Case management setting has been added to the Xurrent Account Settings to give non-IT specialists a simplified service management experience.

Automatically create person records are related to the organization specified in the Default organization field of the Account Settings.

It is now possible to reduce the number of records that are included in a sync set, by selecting specific records to be included.

User Rankings Net Xurrent 25 G2 Badges Including Momentum Leader for ITSM

A fundamental shift is underway in IT service management, advocating a change in perspective that promises to enhance user experience and efficiency. The mantra is simple yet transformative: Talk Services, Not Tech.

In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, Xurrent has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the Xurrent Workflow Automator. The Xurrent Workflow Automator is now live.

Xurrent is now available to enterprises that need to follow strict compliance to ensure that their data does not leave Switzerland’s legal jurisdiction.

Xurrent has been awarded another SERVIEW CERTIFIEDTOOL certification, this time in the “Supporting Service Management“ category.

In a move to better facilitate smooth workflow automation across enterprises and easy integration with third-party systems, Xurrent has teamed up with leading iPaaS (Enterprise Integration Platform as a Service) vendor Workato to introduce the Xurrent Workflow Automator.

Another year over, and a new one’s just begun. Traditionally, time for us to write a blog about the past year in retrospect. This time however, we would also like to give you a sneak peek of what is coming. 2023 will be an exciting year for sure! 2022 was again a successful year for […]

Xurrent is delighted Xurrent is delighted to announce that it has been awarded 15 badges in the G2 Winter 2023 Report.

When checking ‘Allow guests to register requests anonymously’ setting, a deep link to guest access is now shown.

Wouter Wyns, Service Management Architect at Xurrent, explains how to slice a watermelon with Xurrent's Service Insight dashboard

Wouter Wyns, Service Management Architect at Xurrent, writes about Keeping Your Problem Management Practice Alive

The request_requested_for_organization_name email template field has now been made available for the 'send email from request' email template.

Wouter Wyns, Service Management Architect at Xurrent, writes about the importance of a Major Incident Management Procedure

Wouter Wyns, Service Management Architect at Xurrent, writes about Moments of Truth in service management.

CEO and founder Cor Winkler Prins appears in the latest episode of the Midstage Startup Momentum Podcast.

In accounts where no external organizations are defined, the Supplier field has been removed from several record types.

Xurrent has been recognized as a leader among ESM tools providers in Germany.  ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program interfaces and flexibility in workflow design. Information Services Group (ISG) is a leading global technology research and advisory firm known […]

Xurrent is delighted to announce its partnership with the service management experts of Omnicom who are headquartered in Slovakia.

Peter White has joined Xurrent as Business Development Director in our U.K. team where he is working with Andrew Smith and Andy Richardson.

Xurrent at Vitality reduces software costs, speeds up the transition from ITSM to ESM and facilitates collaboration with external providers.

This year's Xurrent Customer Advisory Board (CAB) meeting took place online, but still delivered an excellent list of development priorities.

Thomas Fruhstuck has joined Xurrent as Chief Compliance Officer. He is the primary contact for customers for all compliance-related information.

Based in South Africa, Trevor Belter has joined Xurrent as Business Development Director - Middle East and Africa.

We are delighted to announce our partnership with Sofigate, the Business Technology Company in Northern Europe.

Today, Michael Wilken has joined the Xurrent team in Munich, Germany as service management architect to support partners and customers in the DACH region.

Today we are proud to announce that industry heavyweight Fred Kouwenberg has joined the Xurrent team as Service Management Architect.

Why has Xurrent made a freemium service management solution available? The answer to this question may not be what you expect.

Xurrent awarded ISG Rising Star badge for Germany with high scores achieved for IT Service Management (ITSM) and Service Integration & Management (SIAM)

The entire Xurrent team is delighted to welcome the ITSM specialists of Bright Octopus to our partner community in the Netherlands.

SEQUAL has joined the Xurrent Partner Network in the Netherlands with a specific focus on helping organizations control their sourcing destiny.

Xurrent formally welcomes IMAVES to the Xurrent Partner Network, which makes Xurrent available to organizations in Croatia and surrounding countries.

It is with great pleasure that Xurrent announces its partnership with blu Systems GmbH, the latest addition to the Xurrent Partner Network in Germany.

HR departments can make use of the request template functionality and dashboard capabilities to see how the Coronavirus is affecting their employees.

Organizations should consider using their ESM solution to efficiently handle the COVID-19 questions that their people have in a consistent manner.

Xurrent is proud to announce its partnership with ITConcepts in Switzerland, the latest addition to the Xurrent Partner Network in the DACH region.

Xurrent is proud to announce its partnership with Expertize, the latest addition to the Xurrent Partner Network in Germany.

Fried Hoeben has joined Xurrent and brings more than 2 decades of enterprise software development experience with him to Xurrent's development team.

2019 was another year of strong growth for Xurrent with many enterprises and service providers trading in their traditional service management tools for Xurrent.

Xurrent is proud to announce its partnership with Quintica, the latest addition to the Xurrent Partner Network in South Africa.

Xurrent is excited to welcome the Enterprise Service Management experts of 3 Headed Giant to the Xurrent Partner Network in Belgium.

Xurrent was recognized for its innovative ITSM and SIAM tooling by leading industry analyst ISG at last night's award ceremony inside London's Tower Bridge.

The Xurrent Customer Advisory Board meeting took place at Château St. Gerlach this year. The meeting resulted in an exciting list of enhancements for 2020.

Xurrent is awarded with the SERVIEW CERTIFIEDTOOL certification for IT Service Management.

Xurrent formally announces its new Auto Translation capability that allows end-users and support specialists to all work in their preferred language.

Many enterprise organizations justify the selection of an Enterprise Service Management application that is essentially a development platform or toolbox.

Now it is possible to offer your Xurrent users the ability to either use single sign-on (SSO) or use their Xurrent password to log in.

Stefanini and Xurrent announced a strategic worldwide partnership to help enterprises outsource more, more selectively, more quickly, and more successfully.

A recent performance enhancement has made it possible to open a configuration item (CI) and quickly search or browse through all its relations.

To accommodate large enterprises, it is no longer necessary for the value in the Employee ID field of a Person record to be unique.

Xurrent has been recognized as a "Rising Star" in the latest edition of the ISG Provider Lens report for Business Value and Service Management.

Many enterprise service management tools claim to be SIAM compliant, but most are not. This article explains which requirements must be met to be SIAM compliant and how this can be tested.

Frank Bakker has joined Xurrent as Director Strategic Accounts. He will focus on the development of strategic relationships with enterprise organizations and partners.

The Xurrent Customer Advisory Board meeting took place at Hartwell House this year. The meeting resulted in an exciting list of enhancements for 2019.

Xurrent's attachment file size limit has increased dramatically so that users no longer need to worry about the size of the files they share in Xurrent.

A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a little bit quicker when they place them in Edit mode.

In October 2015, The Open Group launched a new standard, the IT4IT Reference Architecture. This standard is the first holistic blueprint of a modern IT operating model providing guidance on how to manage the new digital ecosystem.

Another one of the world’s most experienced service management experts has joined Xurrent. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has started at Xurrent. In his role as Service Management Architect, Andy’s primary focus will be partner enablement. That is where his 20-plus years of […]

On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) goes into effect. Because many of Xurrent’s customers are based in the European Economic Area (EEA) or support users there, this is going to affect them. At Xurrent, Inc. we have not only been preparing to ensure that we are in compliance, we […]

It is that time of year when we look back at the previous 12 months. Obviously, a major milestone has been the name change to Xurrent. But let’s focus here on the availability of the service, as well as the enhancements that have been delivered. Those are, after all, what our customers value most. The […]

Savaco is an IT service company specializing in solutions with impact. The company is based in Kortrijk, Belgium, and focuses on several IT solution areas: ICT infrastructure, CAD, PLM & IoT software and business productivity solutions. Helping organizations to optimize and automate their processes, as well as enabling them to efficiently collaborate with their providers, […]

This year’s customer advisory board meeting was held at a fort in Cascais, Portugal. The program was redesigned to allow more time for in-depth functional discussions. These discussions were mixed with short presentations from Xurrent’s developers. The customers shared how they use certain features internally. They explained why some of their proposed enhancements are more […]

Wouter Wyns has joined Xurrent as Service Management Architect. He is the leader of the team that supports Xurrent customers and partners.

Andrew Smith joins the Xurrent team as Business Development Director for the U.K. and Ireland.

The 2017 edition of the annual Xurrent Connect event was resounding success. Many new features were announced that gave everyone new improvement ideas.

More and more organizations are setting up multiple accounts in Xurrent so that all the departments that support the core business (e.g. IT, HR, Purchasing, etc.) can have their own support domain. The specialists in these domains can all work together seamlessly, but until recently their internal notes could be seen only by other specialists […]

As Xurrent continues to grow, so does its organizational structure. Today it is my great pleasure to announce that Laurens Pit has taken on the role of Xurrent’s Chief Technology Officer. Laurens Pit has over 20 years of experience leading the development of enterprise-class service management and analytics applications. He started in 1993 with the […]

2016 was another wonderful year for Xurrent. A total of 50 releases got transferred to production, while maintaining 100% availability.

The location of this year’s customer advisory board meeting was Barberstown Castle in Ireland. In this rustic setting, the achievements of 2016 were reviewed with Xurrent’s largest enterprise customers. These customers also shared some of the more interesting ways in which they are using Xurrent to benefit their business. The development team was given a session […]

Nowadays, it is not uncommon for a large IT department to support more than a hundred services. Email is often cited as an example of a service, but each department of a modern enterprise seems to rely on a whole set of specialized application services. The finance department has its applications, but so does HR, […]

Today, we are proud to announce the partnership with 2Grips. The consultants of this Belgian/Dutch firm have gained an enormous amount of experience implementing different IT service management solutions. They have recognized the unique benefits that Xurrent provides for multinationals and organizations that want to actively manage their external service providers. Over the past months, 2Grips […]

This week it is our pleasure to announce that SMTX has joined the Xurrent Partner Network. SMTX offers a number of advanced service catalog and request fulfillment products for large organizations with service management needs that cannot easily be met by traditional enterprise-class ITSM tools. Now that Xurrent has repeatedly demonstrated that it can meet […]

Many of the organizations that use Xurrent have enormous infrastructures to manage. The numbers they deal with on a daily basis can be dazzling. In such environments it is critical that the service management application remains responsive despite the amount of data that is maintained in it. To make it practical to manage records that […]

Yesterday’s Xurrent Connect event was simply wonderful. It was great to see so many familiar faces from so many countries. Some of the largest Xurrent customers and partners shared their experiences. The topics on Time Tracking, HR and the new EU Data Protection Regulation received a lot of interest. The two breakout sessions were popular […]

Next week’s Xurrent Connect 2016 has sold out. We are thrilled that the response has been so much greater than we expected. Hopefully everyone who wanted to attend managed to get a ticket. We are really looking forward to seeing you in Rotterdam on the 21st.

The agenda for Xurrent Connect 2016 has been finalized. A wide range of topics will be covered by speakers from enterprises that make advanced use of the Xurrent service. They will explain how they use Xurrent to support their HR function, track the time of their specialists, and manage their external service providers. The session […]

The section ‘Child Organizations’ of the Organization form has been rebuilt. This was done to dramatically improve the response time when opening a large enterprise that is made up of hundreds of divisions, affiliates, departments, etc. Why was this needed? There are already a few Xurrent customers that have more than 10,000 organizations in their […]

There are different ways to specify who is covered by an SLA. The coverage of most SLAs is defined by selecting the organizations which employees are to be covered. Enterprises with large organizational hierarchies asked for an extra coverage option for situations where all people of a company, including all of its departments, need to […]

HDI is the association for technical support professionals here in the United States. In the November issue of their SupportWorld publication they take some time to look at the reasons why a global service management rollout is not as simple as just giving all support specialists around the world access to the ITSM tool that […]

Earlier this week, the members of our customer advisory board converged on Dubrovnik. This ancient city at the Adriatic Sea formed the backdrop of the 2015 Xurrent CAB. The objective of this meeting was to agree on the themes for Xurrent’s development efforts in 2016. We started by looking back at the achievements of the […]

When you are relating the service owner to a service, you are creating a link with a Person record. When there are lots of people to choose from, it can be hard to find the right person by entering just a first or last name. That’s especially true when you are not really sure how […]

May 1st, 2015 marks an important milestone as we welcome Martijn Adams to Xurrent, Inc. Martijn is one of the world’s most experienced implementers of service management solutions for global enterprises. Over the past 15 years, Martijn has helped organizations like HeidelbergCement, the European Union, Danone, Alliance Healthcare, NATO and Deloitte with their multinational ITSM […]

This year’s customer advisory board meeting was again a great success. The customers attending this 2-day event gathered on a quiet island in Italy. There they explained how their specific business environment caused them to configure Xurrent in a specific way. Providing the context for their requirements opened the door for interesting discussions and idea […]

As a SaaS provider with users around the globe, privacy and security get the highest priority with every release. Earlier this month we announced the Safe Harbor certification of the Xurrent service to meet the requirements of the European Union’s Directive on Data Protection as well as the Swiss Federal Act on Data Protection. Germany, […]

Organizations with operations in the European Union and Switzerland need to be able to demonstrate that they provide adequate protection for the personal data that they store in the Xurrent service. This is a requirement from the European Union’s Directive on Data Protection and the Swiss Federal Act on Data Protection. Such organizations can rely […]

Xurrent provides special features that allow IT support organizations to work together more effectively with their external service providers (ESPs). One of these features ensures that, when an ESP completes a request, this request is automatically returned to the team that originally assigned it to the ESP. Returning the request to this team, rather than […]

Even though many IT departments in the Middle East use English as their internal language standard, their end-users need to be able to submit requests in their preferred language. Many large multinationals and governments are also faced with this requirement. Self Service now automatically switches into full right-to-left (RTL) support for end users who speak […]