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ISG Awards Xurrent for SIAM and ITSM

October 9, 2019
Martijn Adams
2 Min Read

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Earlier this year, ISG already announced that they reviewed the capabilities of the Xurrent service for the support of IT Service Management (ITSM) processes and the Service Integration and Management (SIAM) approach.  Their research concluded that Xurrent is the ‘Rising Star’ for ITSM and SIAM tooling.

Xurrent is still the only service management tool that provides out-of-the-box support for the service integrator role without the need for technical integrations.  Seeing this recognized by one of the leading industry analysts that cover SIAM is a major endorsement that was celebrated at last night’s ISG Provider Lens™ Award Ceremony at the Tower Bridge in London.

Impressions from ISG awards ceremony in Tower Bridge on October 08 2019
A brochure with a blue background and a white background

The report from ISG can be downloaded for free from the Xurrent website. In this report, ISG concludes:

Xurrent is ideal for automating operations and offering a service portal for all enterprise employees for any kind of request.

ISG also notes that Xurrent was awarded the Rising Star badge because of the high scores it achieved in the areas of Business Value and Service Management. The ISG analysts highlighted four areas that stood out for them when they reviewed Xurrent:

  • Strong portfolio
    Xurrent offers a broad and feature-rich portfolio that is developed based on long-lasting, practical experience.
  • Consolidates information across multiple management suites
    The offering is easy to use and provides a consolidated view of business services while allowing a simple drill-down to service elements.
  • Enables multi-cloud vendor orchestration
    Xurrent’s go-to-market approach is aimed at MSPs and partners to provide a platform for multi-tenant service management. With this approach, the company supports more than 100 customers worldwide today.
  • Orchestration beyond IT
    Xurrent’s solution enables clients to not only manage multi-vendor IT environments but also to integrate other shared services such as HR, finance, legal and facilities management.

To learn more about Xurrent, you can always start a free trial and follow a free online training from Xurrent’s online learning center.