Insights & updates from our experts
Xurrent Welcomes Another Service Management Expert
Once again we are able to welcome a new colleague. Today, Michael Wilken joined the Xurrent team. Michael is based in Munich, Germany. Like Wouter Wyns in Belgium, Andy Richardson in the U.K. and Fred Kouwenberg in the Netherlands, Michael will be working as a service management architect.

Over the past nearly 20 years, Michael has worked as an ITSM consultant at ThinkWare and later as IT service and asset management leader at TÜV SÜD. During this time, he gained a lot of experience with especially the service management solutions from BMC Software.
It was a strange experience to work my way through the online Xurrent training modules. The ease of use, the speed, the elegance of the integrations between the different processes and the advanced capabilities that are easy to activate, just make it hard to look at other service management solutions.
Michael Wilken – Service Management Architect at Xurrent
Michael will be focussed on the DACH region (Germany, Austria and Switzerland), where he will be working closely with Patterson Howard and Stefan Hulls.

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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