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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

Blog

Xurrent Welcomes Another Service Management Expert

August 3, 2020
Wouter Wyns
1 Min Read
Enterprise
News
Service Management
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Once again we are able to welcome a new colleague.  Today, Michael Wilken joined the Xurrent team.  Michael is based in Munich, Germany.  Like Wouter Wyns in Belgium, Andy Richardson in the U.K. and Fred Kouwenberg in the Netherlands, Michael will be working as a service management architect. 

Michael Wilken

Over the past nearly 20 years, Michael has worked as an ITSM consultant at ThinkWare and later as IT service and asset management leader at TÜV SÜD.  During this time, he gained a lot of experience with especially the service management solutions from BMC Software.

It was a strange experience to work my way through the online Xurrent training modules.  The ease of use, the speed, the elegance of the integrations between the different processes and the advanced capabilities that are easy to activate, just make it hard to look at other service management solutions.

Michael Wilken – Service Management Architect at Xurrent

Michael will be focussed on the DACH region (Germany, Austria and Switzerland), where he will be working closely with Patterson Howard and Stefan Hulls.

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