Recently, the Xurrent Whistleblowing feature was announced, which means that people can be allowed to log in to Xurrent anonymously. Logging in without credentials, also known as guest login, can also be a very powerfull feature for organizations that do not (yet) know their users. This is often the case for local governments that provide a portal, or retail organizations that want to allow consumers to contact the service desk.
A small but potent enhancement has now been added to the Guest login feature. When checking ‘Allow guests to register requests anonymously’ in the ‘Self Service Settings’ section of the Settings console, a deep link to guest access is now shown.
Organizations can use this link to bypass the Xurrent login page, by placing it directly on the portal or website. Whenever a person clicks the deep link, they are then immediately presented with the self-service portal.
In a later iteration of the Guest user feature, it will be made possible for users to add their name and email address later on, to allow for communication about their requests.
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