Impressions from Xurrent CAB 2018

The annual Xurrent Customer Advisory Board meeting took place last week at Hartwell House, nestled in the beautiful English countryside. For three days the Xurrent team was joined by 12 of our customers and partners to discuss service management best practices, the challenges facing modern enterprises, and Xurrent’s development priorities for the coming year.

It was fantastic to hear how customers gained ever-increasing value from Xurrent, fueled by our weekly releases. Equally, it was gratifying to hear a recurring theme from customers, both old and new, that what sets Xurrent apart is not only great technology helping solve problems other solutions struggle with, but also, the sense of a true Partnership (note the capital P) based on aligned goals and shared values.

As in previous years, attendees enjoyed interesting lodgings and fine food. To promote open discussions, the sessions were mixed up with activities that got the CAB members to compete in some fun traditional English games.

As the event drew to a close, the customers reviewed priorities and reached consensus to on the development focus for 2019. Some enhancements, like the Xurrent mobile app, dashboards and project portfolio management were already anticipated. But there were also some innovative ideas that got pushed to the top of the list. As these enhancements are introduced over the next 12 months, they will take the enterprise service management industry into exciting new territory.
Once more we close the annual CAB meeting having celebrated our collective successes and with a clear eye to the future!