For more than 20 years already, ITConcepts has been Switzerland’s leading IT service management specialist. Now ITConcepts is taking the lead again, entering a new phase in which the industry is shifting its focus from ITSM to SIAM (Service Integration and Management).
SIAM is starting to get recognized in Switzerland as enterprises get smarter and more selective about their approach to outsourcing. Having SIAM as a methodology that fits neatly on top of ITIL is great, but without a supporting software solution it is all just theory. Xurrent delivers the real-time and historical analytics that SIAM’s service integrator role needs to be successful.
Christian Gerber – Managing Director at ITConcepts Solutions GmbH
The partnership with ITConcepts represents an important milestone for Xurrent’s expansion in the DACH region. We look forward to serving Switzerland together for many years to come.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.