Blog
Insights & updates from our experts
.avif)
We are delighted to add the SIAM and ITSM specialists of Bright Octopus to our partner community.
Xurrent offers a simple and goal-oriented approach that sets us apart when improving our customers’ businesses. Whether in a consulting role, or taking over the entire service integrator role, our services can be adapted to suit the needs of most organizations. Apart from designing the IT management processes and configuring the supporting service management tooling, we feel that involving the existing IT organization plays a major role in making a successful transformation. With the Xurrent service we believe we have the best tool to deliver successful ITSM and SIAM projects.
Marco Batist – Co-Founder at Bright Octopus
Having already completed a few successful Xurrent implementations in the past few months, Bright Octopus is already off to an impressive start as a member of the Xurrent Partner Network. Their in-house technical capabilities complement their management experience so that customers do not need to work with multiple parties during their service management improvement initiatives. Xurrent is proud to be working with Bright Octopus.
Incident Management
An AI SRE that knows your incidents
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.
5 Mins
September 10, 2026
Incident Management
