Insights & updates from our experts


The team of 3Â Headed Giant is made up of service management process and tooling specialists, who have already been working on several Xurrent implementations.
3 Headed Giant was very charmed to discover how Xurrent can support people in delivering services in a user-friendly and effective way. This is not only the case for IT people, but also for other departments within an organization (Enterprise Service Management). This, together with the collaboration features (Service Integration and Management), made 3 Headed Giant decide to incorporate Xurrent in our portfolio as an excellent service management solution for our customers.
Stefaan De Baene – Managing Partner at 3 Headed Giant
The entire team of Xurrent is looking forward to working with 3Â Headed Giant for many years to come.

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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