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We have heard from Xurrent customers that they are using their self-service portal to share Coronavirus (COVID-19) information with their organization’s employees. That is an excellent use of their enterprise service management solution. HR teams can quickly add knowledge articles to efficiently handle all the questions form their people in a consistent manner.
The broadcast functionality may also be helpful to keep employees posted about any new developments that affect the organization.
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
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