Signup
Get Started
Get Started
Integrations

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.
FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
right-arrow Created with Sketch.
INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

  1. Help
  2. Integrations
  3. Integration Platform Overview
Close modal icon featuring an X formed by two crossed lines.
  1. Help
  2. Integrations
  3. Integration Platform Overview
purple icon for coordination.
We’ve moved!
Our Help Center has a new home and our URLs have changed. Please update your bookmark to this page before April 30, 2026

Integration Platform Overview

The native iPaaS platform and the other ways to connect Xurrent: pre-built solutions, connectors, APIs, webhooks, and the MCP server.

Xurrent connects to the rest of your tool estate through Xurrent iPaaS, a built-in integration platform, supplemented by a catalog of pre-built integrations, open REST and GraphQL APIs, webhooks, and the MCP server. This page introduces the platform and points to the rest of the section.

Why it matters

Service management only works if the records reflect what is actually happening across your estate. That means monitoring tools, identity providers, developer tooling, and communication platforms all need to reach Xurrent, and Xurrent needs to reach back.

Xurrent iPaaS is native rather than a separate purchase or third-party license, so it understands Xurrent records directly, including Requests, Workflows, Configuration Items, and service catalog entries. Integrations react to platform events through webhooks and automation rules, with no separate integration tier to license or operate.

The building blocks

BlockWhat it is
Pre-built SolutionsProduction-ready integrations installed from the App Store.
Open ConnectorsConfigurable building blocks for connecting any API-enabled system.
Native WorkflowsMulti-step automation that spans systems.
Data transformationVisual field mapping between Xurrent and external schemas on a low-code canvas.

Ways to integrate

iPaaS. The native platform, for connecting systems without writing integration code. See iPaaS Documentation and the connector catalog.

APIs. Open REST and GraphQL APIs for building directly against Xurrent. Full reference lives on the developer portal.

Webhooks. Push platform events to external systems as they happen. See Webhooks.

MCP server. An open Model Context Protocol server that lets any MCP-compatible AI client work with your Xurrent data and actions in plain language. Because it is built on an open standard, you can bring Xurrent into the AI client you already use rather than switching tools. See MCP.

Related

See Tokens & Authentication for securing connections, and Automation Rules for reacting to events inside the platform.