Xurrent Help Center

Change & Release Management

Guides covering change & release management.

• Audit The audit trail of a record provides an overview of the record’s entire history. An entry is added to the audit trail of a record when it is created and when...
• Certificate The Xurrent service offers the ability to generate certificates. A certificate can be linked to a single sign-on configuration that uses the SAML protocol.
• Certificate Fields The table below lists the fields of the Certificate form and provides utilization guidelines for each field.
• Directory Auditor A user whose Person record is linked to the Directory Auditor role of a directory account is able to see all fields of all records in this directory account,...
• Project Risk Level Project risk levels are used to assign an indication of the anticipated level of risk to projects . The risk level that is assigned to a project can be used to...
• Project Risk Level Fields The table below lists the fields of the Project Risk Level form and provides utilization guidelines for each field.

Configuration Management

Guides covering configuration management.

• Configuration Item Configuration items (CIs) are the hardware, firmware and software components that are configured to work together in such a way that they provide services....
• Configuration Item Fields The table below lists the fields of the Configuration Item form and provides utilization guidelines for each field.
• Service Category A service category allows services to be grouped together. When people are covered by SLAs for numerous services, it is best to group these services into a...
• Service Category Fields The table below lists the fields of the Service Category form and provides utilization guidelines for each field.
• Service Hierarchy Browser The Service Hierarchy Browser ( SHB ) opens automatically when a new request is opened in the Service Desk console . Initially, the SHB lists all service...
• Service Level Manager A user whose Person record is linked to the Service Level Manager role of an account is able to maintain (add and edit) the following records of that account:

Problem Management

Guides covering problem management.

• Problem A problem is typically registered to prevent an incident from recurring. Such problems are identified reactively after one or more incidents have already been...
• Problem Fields The table below lists the fields of the Problem form and provides utilization guidelines for each field.
• Problem Manager A user whose Person record is linked to the Problem Manager role of an account is able to maintain (add and edit) the problem records of that account.

Roles & Permissions

Guides covering roles & permissions.

• Release Manager A user whose Person record is linked to the Release Manager role of an account is able to maintain (add and edit) the releases of that account.