Managing IT Services

Change & Release Management

Change and Release Management helps organizations control and coordinate IT service modifications.

• Audit
  Audit functionality tracks and displays the complete history of record changes and updates.
• Certificate
  Certificate functionality enables SAML single sign-on configuration for directory administrators.
• Certificate Fields
  Certificates require specific field configurations to manage digital signature algorithms and validity periods.
• Directory Auditor
  Directory auditor role provides read-only access to all directory records.
• Project Risk Level
  Project risk levels categorize anticipated risk for project funding decisions.
• Project Risk Level Fields
  Project risk level fields define risk categories and settings for project management workflows.

Configuration Management

Configuration management processes help organize and track IT service components and their relationships.

• Configuration Item
  Configuration items represent hardware, firmware, and software components that work together to provide IT services.
• Configuration Item Fields
  Configuration item fields define the properties and data structure for managing IT assets in Xurrent.
• Service Category
  Service categories group related services to simplify service selection for users.
• Service Category Fields
  Service categories organize IT services by defining their names, descriptions and visual identifiers.
• Service Hierarchy Browser
  Service hierarchy browser displays service instances and configuration items for streamlined request management.
• Service Level Manager
  Service Level Manager role enables users to maintain service level agreements and first line support agreements.

Problem Management

Problem management helps organizations identify and resolve underlying causes of IT service disruptions.

• Problem
  A problem is registered to prevent incidents from recurring or proactively address capacity issues.
• Problem Fields
  Problem fields define the data structure and input requirements for problem records.
• Problem Manager
  Problem managers handle and maintain problem records within their designated account services.

Roles & Permissions

IT service roles and permissions define user access levels and responsibilities.

• Release Manager
  Users with the Release Manager role can maintain and edit releases for account services.