MCP

What is the Xurrent MCP Server?

The Xurrent MCP server lets external AI assistants (like Claude Desktop, Microsoft Copilot Studio, Cursor, and others) interact with your Xurrent account on your behalf. It exposes Xurrent's data and actions as a set of tools that an AI client can call.

For example, with the Xurrent MCP server connected to Claude Desktop, you can ask Claude things like:

• "What are my open requests?"
• "Summarize the latest update on request 12345."
• "Create a new request for a laptop replacement, assigned to the IT team."
• "Search the knowledge base for password reset articles."

The AI client handles the conversation. The MCP server handles the Xurrent calls.

What is MCP?

MCP (Model Context Protocol) is an open standard for connecting AI assistants to external systems. Think of it as an API designed specifically for LLMs, giving them a structured way to discover and use tools across different services.

Xurrent hosts an MCP server as a remote endpoint. You don't need to install or run anything yourself on Xurrent's side. You just configure your AI client to point at it and authenticate with a Personal Access Token (PAT).

Supported clients

Any MCP-compatible client can connect to the Xurrent MCP server. We've validated:

• Claude Desktop (macOS and Windows)
• Microsoft Copilot Studio

Other clients that support remote MCP servers with Bearer token authentication should also work, but aren't officially supported.

Endpoints

What can it do?

The server exposes tools across the major Xurrent surfaces: requests, knowledge articles, problems, project tasks, the inbox, and request templates. See Available Tools & Capabilities for the full list.

What it does not do

• It does not give the AI client unrestricted access to your account. All actions are scoped to your PAT's permissions.
• It does not store conversation history or training data from your prompts.
• It does not replace the Xurrent UI. It's an additional way to interact with Xurrent, not a substitute.

Getting started

1. Generate a Personal Access Token (PAT) in your Xurrent account.
2. Choose your AI client and follow the corresponding setup guide:
   • Connecting Claude Desktop
   • Connecting Copilot Studio
3. Start asking questions.

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