MCP

What is the Xurrent MCP Server?

The Xurrent MCP server lets external AI assistants, such as Claude, Microsoft Copilot Studio, and Cursor, interact with your Xurrent account on your behalf. It exposes Xurrent's data and actions as a set of tools an AI client can call.

With it connected, you can ask things like:

• "What are my open requests?"
• "Summarize the latest update on request 12345."
• "Create a new request for a laptop replacement, assigned to the IT team."
• "Search the knowledge base for password reset articles."

The AI client handles the conversation. The MCP server handles the Xurrent calls.

What is MCP?

MCP (Model Context Protocol) is an open standard for connecting AI assistants to external systems. Think of it as an API designed for LLMs, giving them a structured way to discover and use tools across different services.

Xurrent hosts an MCP server as a remote endpoint. You do not install or run anything on Xurrent's side. You point your AI client at the endpoint and authenticate.

Supported clients

Any MCP-compatible client can connect. We have validated:

• Claude, on macOS and Windows
• Microsoft Copilot Studio

Other clients that support remote MCP servers should also work, but are not officially supported.

How you authenticate

There are two routes, covered in full on MCP Authentication.

• Sign in with OAuth. Add the endpoint to your client, and it sends you to Xurrent to sign in. Nothing to copy or store, and each person acts as themselves. This is the recommended route, and both Claude and Copilot Studio support it.
• Personal Access Token. A long-lived token you generate in Xurrent and paste into your client's configuration. Use this where a client cannot sign in with OAuth, or where you want an integration to act as one service identity.

Either way, the server acts within the roles and permissions of the person it authenticated as. Sera AI must be enabled on the account you connect to.

Endpoints

The Xurrent MCP server is hosted per region and environment. Your MCP host matches your API host: the Global region has no region segment, and every other region inserts its code (for example ch for Switzerland). Production Global uses .com, Demo uses -demo.com, and QA uses .qa.

Production

Demo and QA follow the same regional pattern. Demo Global is https://mcp.xurrent-demo.com/mcp and QA Global is https://mcp.xurrent.qa/mcp. For a non-Global region, insert your region code the same way, for example https://mcp.ch.xurrent.qa/mcp for QA in Switzerland.

What can it do?

The server exposes tools across requests, knowledge articles, problems, tasks and workflows, configuration items, the inbox, request templates, services, and standard analytics reports. See Available Tools and Capabilities for the full list.

What it does not do

• It does not give the AI client unrestricted access to your account. Every action is bounded by the roles of the person it authenticated as, and by the scope of the credential.
• It does not store conversation history or training data from your prompts.
• It does not replace the Xurrent UI. It is an additional way to interact with Xurrent, not a substitute.

Getting started

1. Confirm Sera AI is enabled on the account you want to connect to.
2. Choose your client and follow its setup guide:
   • Connecting Claude Desktop
   • Connecting Copilot Studio
3. Start asking questions.

If something is not working, see Troubleshooting.