Signup
Get Started
Get Started
Integrations

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.
FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
right-arrow Created with Sketch.
INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

  1. Help
  2. Integrations
  3. MCP
Close modal icon featuring an X formed by two crossed lines.
  1. Help
  2. Integrations
  3. MCP
purple icon for coordination.
We’ve moved!
Our Help Center has a new home and our URLs have changed. Please update your bookmark to this page before April 30, 2026

MCP

An introduction to the Xurrent MCP server, the AI clients it supports, and what you can do with it.

What is the Xurrent MCP Server?

The Xurrent MCP server lets external AI assistants (like Claude Desktop, Microsoft Copilot Studio, Cursor, and others) interact with your Xurrent account on your behalf. It exposes Xurrent's data and actions as a set of tools that an AI client can call.

For example, with the Xurrent MCP server connected to Claude Desktop, you can ask Claude things like:

  • "What are my open requests?"
  • "Summarize the latest update on request 12345."
  • "Create a new request for a laptop replacement, assigned to the IT team."
  • "Search the knowledge base for password reset articles."

The AI client handles the conversation. The MCP server handles the Xurrent calls.

What is MCP?

MCP (Model Context Protocol) is an open standard for connecting AI assistants to external systems. Think of it as an API designed specifically for LLMs, giving them a structured way to discover and use tools across different services.

Xurrent hosts an MCP server as a remote endpoint. You don't need to install or run anything yourself on Xurrent's side. You just configure your AI client to point at it and authenticate with a Personal Access Token (PAT).

Supported clients

Any MCP-compatible client can connect to the Xurrent MCP server. We've validated:

  • Claude Desktop (macOS and Windows)
  • Microsoft Copilot Studio

Other clients that support remote MCP servers with Bearer token authentication should also work, but aren't officially supported.

Endpoints

The Xurrent MCP server is hosted per region and environment. Your MCP host matches your API host: the Global region has no region segment, and every other region inserts its code (for example ch for Switzerland). Production Global uses .com, Demo uses -demo.com, and QA uses .qa.

Production

InstanceRegion
https://mcp.xurrent.com/mcpGlobal
https://mcp.au.xurrent.com/mcpAustralia
https://mcp.uk.xurrent.com/mcpUnited Kingdom
https://mcp.ch.xurrent.com/mcpSwitzerland
https://mcp.us.xurrent.com/mcpUnited States

Demo and QA follow the same regional pattern. Demo Global is https://mcp.xurrent-demo.com/mcp and QA Global is https://mcp.xurrent.qa/mcp. For a non-Global region, insert your region code the same way, for example https://mcp.ch.xurrent.qa/mcp for QA in Switzerland.

What can it do?

The server exposes tools across the major Xurrent surfaces: requests, knowledge articles, problems, project tasks, the inbox, and request templates. See Available Tools & Capabilities for the full list.

What it does not do

  • It does not give the AI client unrestricted access to your account. All actions are scoped to your PAT's permissions.
  • It does not store conversation history or training data from your prompts.
  • It does not replace the Xurrent UI. It's an additional way to interact with Xurrent, not a substitute.

Getting started

  1. Generate a Personal Access Token (PAT) in your Xurrent account.
  2. Choose your AI client and follow the corresponding setup guide:
  3. Start asking questions.

‍