Xurrent Help Center
Welcome to Xurrent Help. This is your online reference that describes the functionality offered by the Xurrent service. To get started, select a topic that you want to know more about from the navigation pane on the left.
Affected SLA
Affected SLAs are small records that are added automatically to a request whenever the request may need to be included in a service level management report. In...
Affected SLA Fields
The table below lists the fields of the Affected SLA form and provides utilization guidelines for each field.
First Line Support Agreement
A first line support agreement ( FLSA ) specifies which team is responsible for providing the single point of contact that end users can contact to obtain...
First Line Support Agreement Fields
The table below lists the fields of the First Line Support Agreement form and provides utilization guidelines for each field.
Service Level Agreement
A service level agreement ( SLA ) is an agreement that is established between a service provider and a customer for a specific service . An SLA describes the...
Service Level Agreement Fields
The table below lists the fields of the Service Level Agreement form and provides utilization guidelines for each field.
Sla Notification Scheme
SLA notification schemes can be used to notify people of upcoming SLA resolution targets when a certain threshold percentage of the resolution target duration...
Sla Notification Scheme Fields
The table below lists the fields of the Sla Notification Scheme form and provides utilization guidelines for each field.
Translation
It is possible to translate a number of record types so that they can be displayed in the preferred language of the Xurrent users. The value of a translatable...
Translation Fields
The table below lists the fields of the Translation form and provides utilization guidelines for each field.
Waiting for Customer Follow Up
Waiting for Customer Follow Ups can be used to notify users that a request has been in the status waiting for customer for a number of days.
Waiting for Customer Follow Up Fields
The table below lists the fields of the Waiting for Customer Follow Up form and provides utilization guidelines for each field.