Signup
Get Started
Get Started
Integrations

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.
FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
right-arrow Created with Sketch.
INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

  1. Help
  2. Getting Started
Close modal icon featuring an X formed by two crossed lines.
  1. Help
  2. Getting Started
purple icon for coordination.
We’ve moved!
Our Help Center has a new home and our URLs have changed. Please update your bookmark to this page before April 30, 2026

Getting Started

Getting started guides introduce basic concepts and initial setup procedures.

ITxM Platform

Cross-platform workflows connecting ITSM, IMR, and Status Pages.

Field Help

Field help provides guidance on using specific fields within different record types in Xurrent.

Accessibility

How Xurrent approaches accessibility conformance, and the assistive technology support available in the specialist interface, Self Service, and the virtual agent.

Navigation & Consoles

Navigation and consoles provide the primary interface for accessing Xurrent features.

  • Filter & Search
    Users learn table filtering and global search functionality for finding specific records.
  • Settings Console
    Settings console provides account overview and configuration management for organizations.
  • Shortcuts
    Keyboard shortcuts for saving records, global search, the Actions menu, rich text formatting, and code fields.
  • Toolbars
    Toolbars provide horizontal and vertical navigation areas with console icons and action buttons.

Onboarding & Accounts

Getting started users learn about account creation and initial system setup.

  • Account Settings
    Account Settings allows administrators to configure account-wide privacy, capabilities and financial preferences.
  • Account Trust
    Account Trust enables organizations to establish collaborative relationships allowing shared service agreements and role assignments.
  • Account Trust Fields
    Account trust fields control role assignments and workflow permissions between trusted accounts.
  • Logging In
    Xurrent users learn how to access their account using email and password credentials.
  • Reset Password
    How to reset your Xurrent password.