Signup
Get Started
Get Started
Integrations

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.
FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
right-arrow Created with Sketch.
INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

  1. Help
  2. Administration & Configuration
  3. Email, Notifications & Broadcasts
Close modal icon featuring an X formed by two crossed lines.
  1. Help
  2. Administration & Configuration
  3. Email, Notifications & Broadcasts
purple icon for coordination.
We’ve moved!
Our Help Center has a new home and our URLs have changed. Please update your bookmark to this page before April 30, 2026

Email, Notifications & Broadcasts

Email templates and setup configuration for system communication workflows.

Email

Email configuration controls how the Xurrent service sends and receives messages.

Email Design Fields

Email design fields control the appearance and layout of outbound email notifications.

Email Template Fields

Email template fields define the content and variables available in notification templates.

DKIM

DKIM setup secures outbound email by adding DNS records and enabling authenticated signing.

Sender Policy Framework Record

SPF records authorize the servers permitted to send email on behalf of your domain.

Broadcast

Broadcasts send messages to selected groups of people across the organization.

Broadcast Fields

Broadcast fields define the message, audience, and display period of a broadcast.