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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Communication & Notifications
  3. Email Setup & Templates
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  1. Help
  2. Communication & Notifications
  3. Email Setup & Templates
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Email Setup & Templates

Email templates and setup configuration for system communication workflows.

Email

Email templates and notification settings configure automated messaging for users and workflow updates.

Email Design Fields

Email design fields configure the name, status, language, and content options for email templates.

Email Template Fields

Email template fields define customizable elements for automated notifications and manual emails.

Sender Policy Framework Record

SPF records authorize Xurrent mail servers to send emails for your domain.

DKIM

DKIM setup secures outbound email by adding DNS records and enabling authenticated signing.