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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

  1. Help
  2. Security & Compliance
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  1. Help
  2. Security & Compliance
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Security & Compliance

Security provides features and controls to protect data and ensure compliance.

Identity & Access

Identity and access management controls user authentication and authorization within the system.

  • Single Sign-On
    Configuring SAML and OIDC single sign-on, including identifier matching, JIT provisioning, and assertion binding requirements.
  • SCIM Group
    SCIM groups enable automated provisioning and management of user groups through external identity providers.
  • SCIM Group Fields
    SCIM Group Fields contains display name, group type and member information for provisioned groups.
  • SCIM User
    SCIM User records are automatically created when provisioning clients send user details to Xurrent.
  • SCIM User Fields
    SCIM user record fields are displayed read-only in Xurrent interface.

Auditing & Data Protection

Auditing and data protection cover record history tracking and the compliance contacts registered for an account.

  • Audit
    Audit functionality tracks and displays the complete history of record changes and updates.
  • GDPR Representatives
    GDPR representatives can be registered in Xurrent for security, EU representation, and data protection compliance.