Xurrent Help Center
Welcome to Xurrent Help. This is your online reference that describes the functionality offered by the Xurrent service. To get started, select a topic that you want to know more about from the navigation pane on the left.
Configuration Item
Configuration items (CIs) are the hardware, firmware and software components that are configured to work together in such a way that they provide services....
Configuration Item Fields
The table below lists the fields of the Configuration Item form and provides utilization guidelines for each field.
Service Category
A service category allows services to be grouped together. When people are covered by SLAs for numerous services, it is best to group these services into a...
Service Category Fields
The table below lists the fields of the Service Category form and provides utilization guidelines for each field.
Service Hierarchy Browser
The Service Hierarchy Browser ( SHB ) opens automatically when a new request is opened in the Service Desk console . Initially, the SHB lists all service...
Service Level Manager
A user whose Person record is linked to the Service Level Manager role of an account is able to maintain (add and edit) the following records of that account: