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Configuration Management

Configuration management processes help organize and track IT service components and their relationships.

Configuration Item

Configuration items represent hardware, firmware, and software components that work together to provide IT services.

Configuration item fields define the properties and data structure for managing IT assets in Xurrent.

Service categories group related services to simplify service selection for users.

Service categories organize IT services by defining their names, descriptions and visual identifiers.

Service hierarchy browser displays service instances and configuration items for streamlined request management.

Service Level Manager role enables users to maintain service level agreements and first line support agreements.