Xurrent Help Center
Welcome to Xurrent Help. This is your online reference that describes the functionality offered by the Xurrent service. To get started, select a topic that you want to know more about from the navigation pane on the left.
Records
The types of records listed below are the primary entities available within the Xurrent service to organize the activities concerning the delivery and support...
Records Console
Learn more about Records Console.
Request
Requests are normally registered when a user needs support. Requests may also be registered for events of system management tools that require an action to be...
Request Fields
The table below lists the fields of the Request form and provides utilization guidelines for each field.
Request Template
Request templates are used to quickly register requests that are repeatedly reported. A request template can be used to register a new request. Request...
Request Template Fields
The table below lists the fields of the Request Template form and provides utilization guidelines for each field.
Requests Console
The Request console provides access to all requests that you are permissioned to view within your organization. Above the view that lists the assignments you...
Service Desk Analyst
A user whose Person record is linked to the Service Desk Analyst role of an account is able to register new requests for all people of that account. In...
Service Desk Console
Learn more about Service Desk Console.
Service Desk Manager
A user whose Person record is linked to the Service Desk Manager role of an account is able to maintain (add and edit) the request templates of that account.