Requests & Service Desk
Service desk functionality enables users to submit and track support requests efficiently.
Records
Records organize activities for IT service delivery and support within Xurrent.
Records Console
Records console provides access to view, edit and create different types of records.
Request
Requests handle support needs, incidents, and service management actions within the system.
Request Fields
Request fields define data entry and tracking elements used in service desk requests.
Request Template
Request templates enable quick registration of repeatedly reported requests with predefined information.
Request Template Fields
Request template fields configure the available options and default values for creating new service requests.
Requests Console
Requests Console provides access to view and manage all organization requests.
Service Desk Analyst
Service desk analysts can register requests and manage person records within their assigned account.
Service Desk Console
Service desk analysts use this console to register new requests for users.
Service Desk Manager
Service desk managers maintain request templates, delete notes, address dissatisfied requests, and manage broadcasts.