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Insights and Updates: Navigating the Future of Service Management
Artificial Intelligence
Insights and Updates: Navigating the Future of Service Management
Transform incident management from reactive firefighting to a continuous improvement cycle with Zenduty and Xurrent's Virtuous Cycle approach—reducing disruptions and building IT resilience.
Exploring Generative AI's role in Xurrent's ITSM platform, including AI-powered virtual agents, request summaries, and automation builders that boost productivity across 90% of customers.
Struggling with IT support? These 7 service desk tips will change how you work — fast.
Discover why MSPs need to protect their business with modern ITSM solutions. Learn how Xurrent's platform helps reduce the 12% customer churn rate through AI automation, incident management, and customer satisfaction tracking.
Incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce MTTR, and enhance customer satisfaction. Read more.
Learn what Retrieval Augmented Generation (RAG) is and how Xurrent implements this AI approach to enhance ITSM solutions. Discover the key benefits of RAG, including improved accuracy and reduced hallucinations in AI responses.
Xurrent has acquired Zenduty to lead the future of IT Operations Management. Read the blog post to find out more.
Discover how ITxM unifies ITSM, ITOM, and ITIM to break the incident management doom loop. Learn how modern IT teams are evolving to serve digital enterprises and prevent costly downtime through unified service management.
Learn what Supervised Machine Learning is, how it works, and its real-world applications. Discover why Xurrent chose a different AI approach using RAG and LLMs instead of traditional supervised learning models. Includes practical examples and business implementation insights.
Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.
Discover how Xurrent is transforming ITSM with AI, cloud tech, and lightning-fast implementation. Learn about 100% uptime, 350ms page loads, and seamless enterprise service management.
If Connect 24 has you excited about instituting cutting-edge ESM, then this blog will help you carry that message back to your organization.
In this installment, we’ll be getting to know Joanne Sweetman, Xurrent's Demand Generation Manager.
It is now possible to provide feedback on AI request summaries, by answering the question ‘Is this accurate?
Bulk translations can now be done in the 'Translations' section of the settings console, accepting the suggestions by the AI.
The Xurrent +AI can now help knowledge managers to easily update existing knowledge articles, by suggesting improvements.
We are delighted to welcome S to the Xcott Hutchinsurrent team in the US. Scott has joined in the role of VP of AI and Integrations.
Xurrent makes use of the artificial intelligence (AI) capabilities provides by AWS Bedrock.
If a request has been some time in ‘Waiting for Customer’ without answer, a notification with an AI summary can now be sent.
The annual Gartner IT Symposium/XPO in Barcelona brought together IT leaders from around the world for an intense week of learning, networking, and exploration.
At the top of the Settings Quick Menu, the top 6 most recently accessed pages from this console for the current user are now displayed.
The annual Gartner IT Symposium/XPO in Barcelona brought together IT leaders from around the world for an intense week of learning, networking, and exploration.
At the top of the Settings Quick Menu, the top 6 most recently accessed pages from this console for the current user are now displayed.
Knowledge Article contents based on the notes of a request are now suggested by Xurrent when the AI app is installed.
Using the @Mention functionality in Xurrent, it is possible to directly involve AI assistants and other integrations.
For UI extensions of the type Multiline or Rich text, an Auto translation option is now avaiable when using the ‘Snippet’ functionality.
Xurrent already supported the Latin Serbian language, and now Cyrillic Serbian is also supported.
If it is important to retrieve the exact time the automation rule was triggered, the new ‘triggered_at’ operator can now be used.
Search phrases that were performed from the Virtual Agent are now also included in the search phrases results of Self Service.
Initial search results from the Virtual Agent now includes both the most relevant knowledge articles and the most relevant request templates.
People who prefer to communicate in Welsh in Xurrent can now read and write notes in that language, even if other users do not speak it.
A new integration is available in the ‘App Store’ section of the Settings console: the Conversed.ai chatbot.
People who prefer to communicate in Portugal Portuguese or Irish in Xurrent can now read and write auto-translated notes in that language.
Xurrent's auto translation functionality has been extended to help translators maintain the translations of request templates, knowledge articles, etc.
Xurrent's Auto Translation feature now supports 9 more languages: Afrikaans, Amharic, Azerbaijani, Bosnian, Croatian, Latvian, Serbian, Slovenian and Tamil.
Fans of this feature will be happy to hear that it now supports an additional six languages: Greek, Romanian, Hungarian, Ukrainian, Vietnamese and Thai.
The Translation icon now shows which language a note was translated from and which language it will translate into.