Another AI powered feature is available and ready to power your business: AI Automation Rule creation. If Xurrent +AI is enabled in the ‘Account Settings’ section of the Settings console of your account, you will now see a text prompt at the top of the Automation Rules designer. Enter a narrative description in your own language of what the automation rule should accomplish and let the AI do the rest.
As an example, let’s create an automation rule where a note gets added to a request for Top impact incidents adding the service owner to the request:
After pressing Run, Xurrent+AI will automatically translate your message into an automation rule.
It’s worth noting that the AI is not perfect (though it’s pretty darn smart!). It is always recommended to review and test the logic prior to activating the rule in production. Once activated – the automation rule can execute as designed.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.