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The execution of an automation rule is typically performed within seconds after it is scheduled. Sometimes though, while Xurrent is scaling up under load, it may take more time, even up to a few minutes. Once the rule executes, it uses the current values of the record, as also retrieved by the ‘now’ operator. If it is important to retrieve the exact time the automation rule was triggered, the new ‘triggered_at’ operator can now be used.
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
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