The execution of an automation rule is typically performed within seconds after it is scheduled. Sometimes though, while Xurrent is scaling up under load, it may take more time, even up to a few minutes. Once the rule executes, it uses the current values of the record, as also retrieved by the ‘now’ operator. If it is important to retrieve the exact time the automation rule was triggered, the new ‘triggered_at’ operator can now be used.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
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