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Explore the 6 key trends transforming ITSM in 2025, from AI-driven automation to modern UX design, as the market grows rapidly toward $25.83B by 2029.

Master ITIL Problem Management with our comprehensive guide covering proactive vs reactive approaches, the 7-step lifecycle, key roles, and software selection criteria.

Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

Discover how Bartek Duma leads Xurrent's Support Engineering team, combining 15+ years of IT service expertise with a passion for customer satisfaction and innovation.

Learn how intelligent automation transforms IT service management beyond basic rule-based workflows to adaptive, learning systems.

Incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce MTTR, and enhance customer satisfaction. Read more.

Learn what Retrieval Augmented Generation (RAG) is and how Xurrent implements this AI approach to enhance ITSM solutions. Discover the key benefits of RAG, including improved accuracy and reduced hallucinations in AI responses.

Learn what Supervised Machine Learning is, how it works, and its real-world applications. Discover why Xurrent chose a different AI approach using RAG and LLMs instead of traditional supervised learning models. Includes practical examples and business implementation insights.

Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.

Discover how Xurrent is transforming ITSM with AI, cloud tech, and lightning-fast implementation. Learn about 100% uptime, 350ms page loads, and seamless enterprise service management.

The salutations for team assignment notifications are no longer directed to the individual recipients of the email, but to the team the request is assigned to.

The 'Roles & Teams' section of the Person form has been redesigned for organizations with many Xurrent accounts and trusts with external Xurrent accounts.

A recent performance enhancement has made it possible to open a configuration item (CI) and quickly search or browse through all its relations.

Export files no longer include the Notes column to make them easier to work with. Notes can still be exported separately from the Settings console.

A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a little bit quicker when they place them in Edit mode.

A significant performance enhancement has been deployed to ensure that specialists can look up knowledge articles even faster.

The status option 'Being Created' has been added for change records. Change managers will see this status only briefly whenever they save a new change.

The ‘Translations’ section of the Settings console has been improved. The objective of this change was to make it easier to find a specific phrase within a specific record type when it needs to be translated, or when its translation needs to be updated. A secondary objective was to make this console respond faster. This […]

You may have already noticed that the inline images that people have included in their notes load much faster. That is especially true for large images. The reason why these large images get displayed so much quicker now, is that smaller versions of the original images are downloaded when a record is opened. The original […]

Xurrent is, by far, the fastest enterprise service management application. The response times offered by the Xurrent service around the globe allow support specialists to work more efficiently. This not only eliminates frustration; it also increases the support organization’s overall productivity. This weekend, a new technology was deployed that sets the performance of the Xurrent […]

You probably did not notice that, over the past two months, your search queries were gradually redirected to Xurrent’s new search engine. The beauty of this new search engine is that its indices get updated almost instantly when a record is added or updated. In the past it could take a few minutes before new […]

Many of the organizations that use Xurrent have enormous infrastructures to manage. The numbers they deal with on a daily basis can be dazzling. In such environments it is critical that the service management application remains responsive despite the amount of data that is maintained in it. To make it practical to manage records that […]

The section ‘Child Organizations’ of the Organization form has been rebuilt. This was done to dramatically improve the response time when opening a large enterprise that is made up of hundreds of divisions, affiliates, departments, etc. Why was this needed? There are already a few Xurrent customers that have more than 10,000 organizations in their […]

The experience has become a little different for change managers when they edit a change. When they click on one of the change’s tasks, this task no longer opens inside the change form. Instead, it opens in its own screen. This makes for a more tidy experience. It also ensures that changes open noticeably more […]

An important capability has been added to Xurrent Mobile. If you are a support specialists, you are now able to manage your Xurrent inbox from your smartphone. This makes it possible for you to look up all requests, problems and tasks that are assigned to you or your team. You can also update them when […]

When you are relating the service owner to a service, you are creating a link with a Person record. When there are lots of people to choose from, it can be hard to find the right person by entering just a first or last name. That’s especially true when you are not really sure how […]

The releases of the past two weekends were focused on making the Xurrent service even faster. Don’t get too excited, though. We are talking about milliseconds here. Performance tuning is something we dive into whenever we see that response times of a certain type of transaction are creeping up. This time it was primarily the […]