As the number of data transactions in Xurrent is steadily increasing, it is important to keep monitoring the most used transaction types and optimize those, to reduce resources and speed up delivery. One such transaction type is the outbound email for team assignments of requests. If a team consists of 10 members, for example, 10 emails are created and sent to 10 different people.
The salutations for these team assignment notifications are now no longer directed to the individual recipients of the email, but to the team that the request is assigned to. In the case of the example above, only one email is now created, sent to a group of 10 people.
This change affects the following notifications:
- Request Assigned to Team
- Problem Assigned to Team
- Task Assigned to Team
- Project Task Assigned to Team
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.