Insights & updates from our experts
The ‘Translations’ section of the Settings console has been improved. The objective of this change was to make it easier to find a specific phrase within a specific record type when it needs to be translated, or when its translation needs to be updated.

A secondary objective was to make this console respond faster. This is important as more phrases from a few other record types are soon going to become available for translation in this section of the Settings console.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.













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