Insights & updates from our experts
The experience has become a little different for change managers when they edit a change. When they click on one of the change’s tasks, this task no longer opens inside the change form. Instead, it opens in its own screen. This makes for a more tidy experience. It also ensures that changes open noticeably more quickly in Edit mode, especially when their workflows consist of many tasks.
Also new is the extra guidance offered to change managers. For example, when a new change is being planned, it is clearly indicated when there are tasks with fields that still require a value before the change can start.
And the developers among you will be excited to hear that the REST API has been extended to allow the update of a task’s predecessors and successors. This makes it possible to build integrations that automate the manipulation of workflows.

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Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.

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Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.















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