A significant performance enhancement has been deployed to ensure that specialists can look up knowledge articles faster after they press the Apply Knowledge button (i.e. the little owl icon) in the Note field of a request.
The queries that retrieve all the knowledge articles that match the key words, and which the specialist has access to from different Xurrent accounts, are fairly complex. But thanks to this enhancement, they now return their results really quickly.
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Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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