The status option ‘Being Created’ has been added for change records. Change managers will see this status only briefly whenever they save a new change.
As soon as all the tasks of a new change have been registered, the managers will see that the status automatically updates to ‘Registered’.
The advantage of this adjustment becomes clear when you consider a user saving a request after applying a request template that, in turn, is linked to a change template. If this change template is made up of a large number of task templates, it can take several seconds for all tasks to be created for the new change. Until that moment, the user would previously be waiting for the request to save. Now the request is saved immediately after its change is saved, allowing the user to continue working in Xurrent while the tasks get generated in the background.
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Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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