The ‘Roles & Teams’ section of the Person form has been redesigned. This section is now easier to use for administrators of organizations with many Xurrent accounts and trusts with Xurrent accounts from other organizations.
In View mode, this section still lists all accounts that a person has one or more roles of. When an administrator places the person record in Edit mode, though, only those same accounts are now presented in the ‘Roles and Teams’ section. In the past, all accounts would be listed that the administrator was allowed to select roles from. This could make the list very long for some organizations.

To give a person a role of an account that this person does not yet have any roles of, the administrator can click on the Add Accounts button. That allows the administrator to select one or more additional accounts.

After selecting an additional account, the administrator can click on the ‘Link roles…’ option to give the person one or more roles of this account.

And, naturally, after giving someone the Specialist role of an account, this person can also be made a member of one or more teams of this account by clicking on the ‘Link teams…’ option.

This usability improvement was needed because it is no longer uncommon for administrators to be able to assign roles from over forty Xurrent accounts to the people records they maintain. Apart from making it easier to manage someone’s roles, the other advantage of this improvement is that it allows a person record to be switched into Edit mode much more quickly. That is because Xurrent no longer needs to look up all the roles and teams that the administrator is allowed to assign to the person from each account.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.
